FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How to calculate international shipping cost?

Shipping fee depends on cargo weight, volume and destination country/port. We provide cost-effective global sea freight and air freight solutions.

What full-range products do you supply?

We supply full-series mini excavator, heavy excavator, bulldozer, wheel loader undercarriage parts and full-line commercial vehicle auto spare parts for global aftermarket replacement.

What machinery and truck brands do your parts fit?

Our OEM compatible aftermarket parts fit Caterpillar, Komatsu, Volvo, JCB, Bobcat, Kubota, Doosan, Takeuchi, Hitachi and mainstream global truck brands.

Are your aftermarket parts compatible with original OEM parts?

Yes. Our 1:1 dimensional replacement undercarriage and auto parts support mixed installation with original equipment worldwide.

Why need matched sprocket and track chain replacement?

Matched replacement of excavator sprocket and track chain prevents abnormal wear and extends undercarriage service life for global construction equipment.

What causes undercarriage parts premature wear?

Complex working conditions including high temperature, mud, sand and heavy load cause fast wear. Our heavy duty global standard undercarriage parts adapt to all worldwide construction environments.

What parts are suitable for heavy construction and mining?

Our reinforced excavator, bulldozer, loader undercarriage sets and durable auto spare parts are ideal for global mining, road construction and heavy engineering projects.

Do you supply both rubber track and steel track?

Yes. We provide mini excavator rubber track for light landscaping work and steel track chain & track shoe for heavy-duty construction machinery.

What is the standard service life of your chassis parts?

Global standard lifespan: track roller, idler for 1500-3000 working hours; track chain and sprocket for 3000-5000 working hours.

Do you support global bulk wholesale and distribution?

Yes. We offer global construction machinery and auto parts wholesale, supporting FCL/LCL shipping to Europe, America, Southeast Asia, Middle East, South America and Africa.

Are your products qualified for global export?

All undercarriage parts and auto spare parts pass strict factory testing and meet international export quality standards.

Can I get sample parts for quality testing?

Yes. We support global sample order service for all machinery undercarriage parts and auto replacement parts.

How to fix excavator track derailment problem?

Track derailment is caused by worn idler, carrier roller, sprocket and track chain. Our high-precision undercarriage replacement parts solve track deviation issues globally.

Do you provide customized machinery and auto parts?

Yes. We support custom aftermarket construction and auto parts according to global client drawings and special working condition demands.

What advantages do your factory parts have?

36 years factory experience, OEM-grade quality undercarriage and auto parts, stable performance and cost-effective price for global distributors.